Problem installing on new machine

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Problem installing on new machine

Postby trebor_uk » Wed Mar 30, 2011 5:53 pm

I have replaced the hard drive in my mac and reinstalled OS X to 10.6.7.
I have installed the latest 2.0.66 My Money.
I renewed my license in October 2010, but when I paste the license into the application the validate license shows free updates to October 8, 2011 and non-expiring license.

BUT when I select Finish I get an error message "Installed License is not eligible for further extensions". The only way to close this is with cancel and then the product stays in 60-fday evaluation mode.

How do I get it to accept the license ?
trebor_uk
 
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Re: Problem installing on new machine

Postby mthadm » Wed Mar 30, 2011 7:11 pm

Hello,


We can resolve this; would you please send us an email to info@mthbuilt.com with either the license # or the last name of the person who purchased the license, we will send you further instructions,


Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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mthadm
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Re: Problem installing on new machine

Postby trebor_uk » Fri Apr 01, 2011 6:03 am

Thanks guys, great support as expected.
All sorted.
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Re: Problem installing on new machine

Postby tmacias » Fri Apr 01, 2011 4:43 pm

I had the same exact issue last night. I thought I was going crazy. I have already email my license copy to the suggested email. Can you check on it please?

Thanks
tmacias
 
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Re: Problem installing on new machine

Postby tmacias » Fri Apr 01, 2011 5:00 pm

I thought it was me. I got the same extact error. I just email my information to you.
thanks
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Re: Problem installing on new machine

Postby mthadm » Sat Apr 02, 2011 8:53 am

done, please check email


Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Problem installing on new machine

Postby tmacias » Sun Apr 03, 2011 1:09 am

Thank you, it works!!!!
tmacias
 
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Joined: Fri Apr 01, 2011 2:15 am


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