Delete and Start Over

General Discussions and Announcements

Delete and Start Over

Postby Ginny » Fri Oct 21, 2016 5:39 pm

I have just downloaded my money, messed up immediately. I would like to start over but when I trash the app and download again the data is still there.
It also won't let me enter any new accounts with a message "database is closed". Please help. Thanks in advance.
Ginny
 
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Re: Delete and Start Over

Postby mthadm » Sat Oct 22, 2016 12:41 pm

Hello,

Please do the following - if you are on a Mac please click on a little magnifying glass on the top right corner of your screen, this will bring up Spotlight. If you are on Windows please open Explorer and Search your hard disk.

Please type in moneyDB to search your disk for moneyDB folder. Please make a note of its location when found, there could be multiple moneyDB folders on your system

Please drag moneyDb folder to the trash bin - this will delete app database

Thank you,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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