Trouble Recognizing DB and Reinstalling License

General Discussions and Announcements

Trouble Recognizing DB and Reinstalling License

Postby Jaywalker » Fri Aug 28, 2015 2:35 pm

I'm migrating to a new computer and have tried re-install my license, date 9 March 2015. It won't let me. I threw out the old app just in case it was corrupted and tried a new install using 2.0.91, but still nothing. Do I need an older version? It won't recognize the old db or backups, either.
Jaywalker
 
Posts: 34
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Re: Trouble Recognizing DB and Reinstalling License

Postby Jaywalker » Fri Aug 28, 2015 6:04 pm

The message box says, "License not valid" and "Installed license not eligible for further extensions." The License Utility says it is and correctly identifies me.
Jaywalker
 
Posts: 34
Joined: Sun Jan 10, 2010 4:45 pm

Re: Trouble Recognizing DB and Reinstalling License

Postby mthadm » Sun Aug 30, 2015 12:33 pm

Hello,



Please shoot us an email at info@mthbuilt.com we will walk you trough the activation



Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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Re: Trouble Recognizing DB and Reinstalling License

Postby Jaywalker » Mon Aug 31, 2015 2:17 pm

No email from anybody, as yet.
Jaywalker
 
Posts: 34
Joined: Sun Jan 10, 2010 4:45 pm

Re: Trouble Recognizing DB and Reinstalling License

Postby mthadm » Tue Sep 01, 2015 9:23 am

we are closing this ticket - you should be allset at this point

Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Trouble Recognizing DB and Reinstalling License

Postby Jaywalker » Tue Sep 01, 2015 1:26 pm

Everything's good now, thanks. It needed a new license. I appreciate the help.
Jaywalker
 
Posts: 34
Joined: Sun Jan 10, 2010 4:45 pm


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