Database has been locked up by another program

General Discussions and Announcements

Database has been locked up by another program

Postby darrenmilligan » Sat May 10, 2014 10:14 am

Working on updating a computer for a friend and am now unable to access the My Money account. Getting the "Database has been locked up by another program" although another version of MyMoney has not been used.

She is on 2.0.48, so I later attempted to download the latest Free version from the app store (this is all on a Mac) and am getting the same error.

Anyway to manually un-lock this database?

Thanks for any ideas.

Darren
darrenmilligan
 
Posts: 2
Joined: Sat May 10, 2014 10:11 am

Re: Database has been locked up by another program

Postby mthadm » Tue May 13, 2014 10:02 am

Hello,


The database could be locked by an instance of the app still in computer memory - try to reboot the Mac and see if the problem goes away


Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Database has been locked up by another program

Postby darrenmilligan » Tue May 13, 2014 10:22 am

Thank you. Have tried to reboot, deinstall and reinstall the software and keep getting the same message.
darrenmilligan
 
Posts: 2
Joined: Sat May 10, 2014 10:11 am

Re: Database has been locked up by another program

Postby mthadm » Wed May 14, 2014 10:34 am

Hello,


You may actually have a data corruption issue, this happens sometime if Mac was not brought down properly or the data is housed on a network share or the dropbox didn't synchronize the files properly

Please unzip your backup into a different folder, please use File-Open and navigate into that folder


Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am


Return to General Discussions and Announcements

Who is online

Users browsing this forum: Google [Bot] and 2 guests

cron