Missing Accounts

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Missing Accounts

Postby Maytime » Sun Nov 21, 2010 8:50 pm

Have just logged on to My Money and much of it is missing.

What can I do?

Using a Mac computer.
Maytime
 
Posts: 13
Joined: Mon Mar 15, 2010 4:07 am

Re: Missing Accounts

Postby mthadm » Sun Nov 21, 2010 8:56 pm

Hello,


Couple of suggestions:

1) Have you opened your work file or it is an older version? Please search your Mac for folder named moneyDb, once found please note the location and try to open it through File-Open-Open File Menu

2) perhaps your accounts are intact but are not visible for some reason, please switch into Acount Manager tab and see if the accounts are there and if so whether they are marked favorite or not (only favorites are usually shown on the Chart of Accounts)


Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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mthadm
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Re: Missing Accounts

Postby Maytime » Mon Nov 22, 2010 8:11 pm

I am still having problems and have not been able to open a file.

Tried finding money Db both by using Spotlight and manual search but can only see money DB which I am still unable to open.

In the My Money which I am able to open I only have a few accounts but no transactions.

Hope you can help I only have moderate knowledge of computers.
Maytime
 
Posts: 13
Joined: Mon Mar 15, 2010 4:07 am

Re: Missing Accounts

Postby mthadm » Tue Nov 23, 2010 12:00 am

We sent you a private message,

Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Missing Accounts

Postby Maytime » Tue Nov 23, 2010 12:14 am

Your private message is so private that there is no way I can actually read it.
Maytime
 
Posts: 13
Joined: Mon Mar 15, 2010 4:07 am

Re: Missing Accounts

Postby Maytime » Sun Nov 28, 2010 9:23 pm

I have now had some help in locating My Money files and they are now all in their own folder.

Could we try once more please?
Maytime
 
Posts: 13
Joined: Mon Mar 15, 2010 4:07 am


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