Unable to back up

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Unable to back up

Postby qcmanor » Fri Dec 06, 2013 8:07 pm

I would like to back up/save upon exiting to my external drive. Can you tell me how to get to that path? I continue to receive the same Error has occurred message (Unable to save user preferences).

Please help. I've lost my data and took me a few hours to retrieve it and I'm afraid to close the program again unless I figure out how to save it.

Thank you!
qcmanor
 
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Joined: Fri Jun 12, 2009 12:29 pm

Re: Unable to back up

Postby mthadm » Fri Dec 06, 2013 10:50 pm

Hello,

You need to check a box in app preferences and specify a valid folder to backup on exit, please take a look at this article on our wiki
http://wiki.mthbuilt.com/Back_up_your_Money_file

Please note that the folder should exist at the time of backup, for example if you are backing up on a flash drive and it dismounted for some reason then MyMoney will not be able to backup the data, it wouldn't know where. You would need to specify the folder again in this case,


Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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Re: Unable to back up

Postby qcmanor » Sat Dec 07, 2013 2:00 pm

I have tried that many times. Attached is the error message I get every time.
Attachments
Screen Shot 2013-12-07 at 9.57.20 AM.png
Screen Shot 2013-12-07 at 9.57.20 AM.png (43.42 KiB) Viewed 3691 times
qcmanor
 
Posts: 20
Joined: Fri Jun 12, 2009 12:29 pm

Re: Unable to back up

Postby mthadm » Sun Dec 08, 2013 12:20 am

Hello,


Could you please copy the log file into email and send it to us at info@mthbuilt.com


Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am


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