database file has gone?

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database file has gone?

Postby bartman » Sun Oct 17, 2010 7:02 pm

Hello
I am in the process of evaluating your programm, and I have around 45 days left to get a payed license. It was working ok until today when I wanted to open de programm. Instead of loading the database file it started with the first time welcome wizard to create a new database. Do you have any idea where the original file(s) may have gone? I created a new database file under a different name so I was maybe able to find the previous database more easily

Thank you

Sincerely

Bart Herbots
bartman
 
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Re: database file has gone?

Postby mthadm » Sun Oct 17, 2010 9:55 pm

Hello,


Please search for a folder named moneyDb on your computer, on a Mac you can use a Spotlight to find it. Once found please make a note of its location and use File-Open to navigate to and open your database.

Please set up automatic backups through preferences so your data is backed up as well,


Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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Re: database file has gone?

Postby bartman » Mon Oct 18, 2010 7:32 pm

thank you for your quick response.
It must have been mysteriously been moved to the trash bin by some delete program. All data is back now!
One quick question: will you continue to support the QIF file import option, because that is what I rely on

Thanks
bartman
 
Posts: 8
Joined: Sun Oct 17, 2010 6:51 pm

Re: database file has gone?

Postby bartman » Tue Oct 19, 2010 7:36 am

thanks for your quick help. Database folder was recovered from trash bin. Apparently some delete prgramm put it there.

Bart
bartman
 
Posts: 8
Joined: Sun Oct 17, 2010 6:51 pm

Re: database file has gone?

Postby mthadm » Tue Oct 19, 2010 11:22 am

Hello,


QIF is an industry standard and we plan on continuing to support it indefinitely,


Thank you
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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