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Error message
Posted:
Tue Oct 15, 2013 11:54 pm
by qcmanor
I am unable to open up the program. I've attached the error message. Please advise.
Re: Error message
Posted:
Wed Oct 16, 2013 12:32 am
by mthadm
Could you please click on the "Details" button and copy/paste the error here. You could also click on Submit, this will send the error into our bug tracking system'
Thanks
Re: Error message
Posted:
Wed Oct 16, 2013 10:58 am
by qcmanor
Thank you!! Here are the details.
Re: Error message
Posted:
Wed Oct 16, 2013 12:54 pm
by mthadm
Hello,
This issue has been fixed almost a year ago. Please download latest version of MyMoney, you can get it from
http://www.mthbuilt.com/download.phpThanks
Re: Error message
Posted:
Thu Oct 17, 2013 9:28 am
by qcmanor
Thank you for your help!! Can you walk me through the process to download the latest version? I would greatly appreciate it!!
Re: Error message
Posted:
Thu Oct 17, 2013 10:36 am
by mthadm
Hello,
Please take a look at this wiki article -
http://wiki.mthbuilt.com/How_to_install_My_MoneyIf you purchased MyMoney through Apples Mac AppStore the installation of a new version is automatic, but please backup your data first
Thanks
Re: Error message
Posted:
Fri Oct 18, 2013 12:00 am
by qcmanor
I renewed my license but haven't received it and believe I need it in order to log in. Can you look into this for me? Thank you.
Re: Error message
Posted:
Fri Oct 18, 2013 8:37 am
by mthadm
Hello,
We sent you an email with the license and instructions,
Thanks
Re: Error message
Posted:
Fri Oct 18, 2013 6:11 pm
by qcmanor
Thank you very much!!! I have it open now. Can you tell me how to retrieve the information into the new version? Thank you!!!
Re: Error message
Posted:
Fri Oct 18, 2013 10:30 pm
by qcmanor
I followed instructions from "Lost Database" and received an error message. Please advise. Thank you!