Error message

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Error message

Postby qcmanor » Tue Oct 15, 2013 11:54 pm

I am unable to open up the program. I've attached the error message. Please advise.
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qcmanor
 
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Re: Error message

Postby mthadm » Wed Oct 16, 2013 12:32 am

Could you please click on the "Details" button and copy/paste the error here. You could also click on Submit, this will send the error into our bug tracking system'


Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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Re: Error message

Postby qcmanor » Wed Oct 16, 2013 10:58 am

Thank you!! Here are the details.
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Screen Shot 2013-10-16 at 7.41.11 AM.png
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qcmanor
 
Posts: 20
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Re: Error message

Postby mthadm » Wed Oct 16, 2013 12:54 pm

Hello,


This issue has been fixed almost a year ago. Please download latest version of MyMoney, you can get it from http://www.mthbuilt.com/download.php


Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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mthadm
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Posts: 1056
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Re: Error message

Postby qcmanor » Thu Oct 17, 2013 9:28 am

Thank you for your help!! Can you walk me through the process to download the latest version? I would greatly appreciate it!!
qcmanor
 
Posts: 20
Joined: Fri Jun 12, 2009 12:29 pm

Re: Error message

Postby mthadm » Thu Oct 17, 2013 10:36 am

Hello,


Please take a look at this wiki article - http://wiki.mthbuilt.com/How_to_install_My_Money

If you purchased MyMoney through Apples Mac AppStore the installation of a new version is automatic, but please backup your data first


Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Error message

Postby qcmanor » Fri Oct 18, 2013 12:00 am

I renewed my license but haven't received it and believe I need it in order to log in. Can you look into this for me? Thank you.
qcmanor
 
Posts: 20
Joined: Fri Jun 12, 2009 12:29 pm

Re: Error message

Postby mthadm » Fri Oct 18, 2013 8:37 am

Hello,


We sent you an email with the license and instructions,

Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Error message

Postby qcmanor » Fri Oct 18, 2013 6:11 pm

Thank you very much!!! I have it open now. Can you tell me how to retrieve the information into the new version? Thank you!!!
qcmanor
 
Posts: 20
Joined: Fri Jun 12, 2009 12:29 pm

Re: Error message

Postby qcmanor » Fri Oct 18, 2013 10:30 pm

I followed instructions from "Lost Database" and received an error message. Please advise. Thank you!
Attachments
Screen Shot 2013-10-18 at 7.28.58 PM.png
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qcmanor
 
Posts: 20
Joined: Fri Jun 12, 2009 12:29 pm


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