Uk Share Prices Not Downloading

General Discussions and Announcements

Re: Uk Share Prices Not Downloading

Postby PeteLucas » Mon Oct 21, 2013 12:24 pm

Any news yet on my last posting. Over the weekend it just keeps coming up " No Data For Download ay Yahoo UK and Ireland". Please see my last post as It worked for a few hours. I have since changed my router back to the on I used in May. Allowed MyMoney in Norton and tried to adjust my ISP settings all to no avail. All my other applications are working fine. ISP should not change anything without my say so . The fact it worked for a few hours and then the morning after not is odd.
PeteLucas
 
Posts: 24
Joined: Mon May 20, 2013 9:32 am

Re: Uk Share Prices Not Downloading

Postby mthadm » Mon Oct 21, 2013 12:53 pm

Hello,


The most likely problem is your network connection. There's no reason (based on the email exchange and forum postings) to suspect the issue is with MyMoney. We can't reproduce the issue locally

As we said, try to disable the Windows firewall completely (not the Norton firewall but the built-in Windows firewall), try to use a different ISP, for example a free WiFi just to see if the connection is going out, etc


Thank you
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Uk Share Prices Not Downloading

Postby PeteLucas » Tue Oct 22, 2013 11:24 am

HI..
What I have done is load the software on my wife's laptop

Restored the database backup ensuring the data was identical to that on my PC

Took the laptop to my parents who have Wi-Fi internet

Tried the share price download... Same problem


Puzzled!!!

Thanks

peter
PeteLucas
 
Posts: 24
Joined: Mon May 20, 2013 9:32 am

Re: Uk Share Prices Not Downloading

Postby mthadm » Wed Oct 23, 2013 11:22 am

You can install a free network analyzer, for example WireShark, available here - http://www.wireshark.org/

Please have it running when communicating with the price server in MyMoney, this will show whats going on exactly between your computer and the network

We are also readying 2.0.87 - while is doesn't contain fix for this specific issue it does have few unrelated networking fixes,


Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Previous

Return to General Discussions and Announcements

Who is online

Users browsing this forum: No registered users and 2 guests

cron