Uk Share Prices Not Downloading

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Uk Share Prices Not Downloading

Postby PeteLucas » Fri Oct 11, 2013 1:57 pm

Hi

i genrally let the software do what it wants but notice over the past few days that its not importing stock prices. Tonight I have tried to auto download them. It cannot connect to Yahoo UK. In fact going to the list tab and securites none of the sources are available and I cannot connect any security to any finance source.
My internet connection is okay and nothing has changed on the PC. Can you help. By the way is a new version out soon?? I am in the UK
PeteLucas
 
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Re: Uk Share Prices Not Downloading

Postby mthadm » Fri Oct 11, 2013 2:03 pm

we will take a look, does the Yahoo UK site work for you at all (outside of MyMoney) ?


We are running last tests on new build, due out in a couple of weeks


Thanks
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Re: Uk Share Prices Not Downloading

Postby PeteLucas » Sat Oct 12, 2013 10:35 am

Hi
All Stock downloads work on other applications okay.The last update in My Money was 10/07/13

Thanks
PeteLucas
 
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Re: Uk Share Prices Not Downloading

Postby PeteLucas » Tue Oct 15, 2013 1:07 pm

Any news yet as stock prices re still not downloading and he securities cannot connect to any server when "lookup" is clicked on the security in list menu. A reply comes back "Your search for: MKS.L did not match any financial instruments please try refining your search". This happens on all my securities and all data sources. Please let me know if you find any solution as on as possible
Thanks
Pete
PeteLucas
 
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Re: Uk Share Prices Not Downloading

Postby mthadm » Tue Oct 15, 2013 3:15 pm

we are looking into this issue, we will keep you posted, thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

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Re: Uk Share Prices Not Downloading

Postby mthadm » Tue Oct 15, 2013 7:12 pm

So we looked into it and there are no apparent issues

Because things were working before and you haven't updated MyMoney recently there could be only 2 explanations:

1) Yahoo servers had an outtage

2) Your ISP started to filter the network calls

to check for #2, could you please take the laptop to a public WiFi, such as library or starbucks and try connecting from there


see screenshot below

mksl.png
mksl.png (90.14 KiB) Viewed 4487 times
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MTH Software

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Please do not provide this information when using our contact form.

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Re: Uk Share Prices Not Downloading

Postby PeteLucas » Wed Oct 16, 2013 5:15 pm

Hi

Thanks for your reply. I have the software on my Desktop PC so I cannot use another Wi-fi

What I have done is

Do a system restore back to October 4th. This takes all settings back to
before the problem began on October 7th

I reinstalled the software

I disabled my Norton firewall

The result was that all securities could STILL not be updated
or connected to a source. No change

Moreover trying to update security prices manually does not work either. The price does not change in the portfolio another problem!

Getting a little concerend about this

Any help would be appeciated

Tanks
PeteLucas
 
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Re: Uk Share Prices Not Downloading

Postby PeteLucas » Thu Oct 17, 2013 3:42 pm

Hi There

Further to my previous query I think I have sussed it ....fingers crossed!

I had an old MyMoney database "OurMoney" which I stopped using in May 2013 and the current database "NewMoney" which includes history all the way back to 2006.What I did was whilst in my current database I opened the old OurMoney database whilst still in the software.

I asked it to download quotes and IT WORKED. After sitting thinking it must be an error in NewMoney database. Do I overwrite the OurMoney database? No I thought. So I just switched back to that and yes it began to work again

After some jiggery pokery its seems to be okay. Heaven only knows why it stopped working perhaps your tech guys will know but I though I would tell you its seems to be okay.
Thanks
PeteLucas
 
Posts: 24
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Re: Uk Share Prices Not Downloading

Postby mthadm » Thu Oct 17, 2013 9:03 pm

good to hear.

As we said in the email, most likely your ISP started to filter the content, it is hard to detect but when it happens then the previously working connection just disappears
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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mthadm
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Re: Uk Share Prices Not Downloading

Postby PeteLucas » Fri Oct 18, 2013 7:58 am

Hi.

Refering to my previous message. I thoroughly tested the software stock price download last night and
all seemed to be ok. I backed up at 23.00 hours UK time.

Today I opened the software and yes I had a message "No Data Available at Yahoo Uk and Ireland" I tried to reconnect one of my secuirites by clicking "lookup" on the screen and got the same message as before "
Your search for: RMG.L did not match any financial instruments please try refining your search".So back to square one.

So I cleaned up my computer cleaned up all temp files and uninstalled the software . I then cleaned up registry and reinstalled 2.0.86 version.
and restored my backup from last night All secuities have a blue sign.when manual price update is clicked and you drill down. Still getting a message
"No Data Available at Yahoo Uk and Ireland"
I really cant understand how it all works okay at 23.00 hours then a few hours later doesnt.. Very odd!!! Any further ideas
PeteLucas
 
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