setting up account

General Discussions and Announcements

setting up account

Postby newuser » Mon Oct 26, 2009 11:00 am

Is the new build experiencing problems with Fidelity? With this new build I am getting errors when trying to set up online access to Fidelity accounts.

"Unable to connect to Fidelity Investments
Error code unable to download data: 1 Message Client is up to date."
newuser
 
Posts: 12
Joined: Thu Oct 08, 2009 12:05 pm

Re: setting up account

Postby mthadm » Mon Oct 26, 2009 11:38 am

Hello,

Have you been able to connect to Fidelity before the new build?

Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: setting up account

Postby newuser » Mon Oct 26, 2009 11:54 am

yes
newuser
 
Posts: 12
Joined: Thu Oct 08, 2009 12:05 pm

Re: setting up account

Postby mthadm » Mon Oct 26, 2009 12:14 pm

We would like to see bank communications log, here is the article that explains how to do it

http://wiki.mthbuilt.com/How_to_debug_Bank_connection

Before sending the log to us please open it in a text editor and sanitize it, remove account numbers, user names and passwords


Thanks,
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: setting up account

Postby newuser » Mon Oct 26, 2009 7:58 pm

Honestly I am not inclined to go through a debugging procedure for you unless you want to put me on the payroll. :) All I want to know is that if this is a known bug. Your release notes state that we should be able to use investment checking accounts. How should these accounts be characterized? Standard checking account or investment account?
newuser
 
Posts: 12
Joined: Thu Oct 08, 2009 12:05 pm


Return to General Discussions and Announcements

Who is online

Users browsing this forum: No registered users and 22 guests

cron