Can't connect to bank of america

General Discussions and Announcements

Can't connect to bank of america

Postby ewingerter » Fri Jul 25, 2008 8:08 am

I download transactions thru quicken via the qfx connection so I know I am set up for this type of transaction but when I try to connect using My Money I am getting "Error code unable to download data:2000". If you have any ideas that would be great!!

Thanks for you help.

Eric
ewingerter
 
Posts: 7
Joined: Fri Jul 25, 2008 8:02 am

Re: Can't connect to bank of america

Postby mthadm » Fri Jul 25, 2008 9:15 am

Could you please follow steps outlines in http://wiki.mthbuilt.com/How_to_debug_Bank_connection

Once you have a connection log please take a look and see if there are any obvious error codes.
Otherwise we would like to take a look at it, if you don't mind please send it to
info@mthbuilt.co, please sanitazie first, i.e. remove all personal information before sending connection log.

Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Can't connect to bank of america

Postby ewingerter » Fri Jul 25, 2008 10:12 am

Hello,

I have followed the instructions but it is not creating the log file you described. Can you tell me what I need to do or what can be done??

Thanks
ewingerter
 
Posts: 7
Joined: Fri Jul 25, 2008 8:02 am

Re: Can't connect to bank of america

Postby mthadm » Fri Jul 25, 2008 10:36 am

What version of the software you are running ?

If you run Extensions/Version check plug-in, what does it say ?
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Can't connect to bank of america

Postby ewingerter » Fri Jul 25, 2008 10:43 am

2.0.3.0
ewingerter
 
Posts: 7
Joined: Fri Jul 25, 2008 8:02 am

Re: Can't connect to bank of america

Postby mthadm » Fri Jul 25, 2008 11:29 am

Mac/Windows/Linux ?

If it is a Mac, what is the output of "ls ~/.mymoney" from terminal window ?
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Can't connect to bank of america

Postby ewingerter » Fri Jul 25, 2008 11:37 am

If I am just typing that into the terminal. Just as is I am getting "No such file or directory"


HELP!!!!!!!!!
ewingerter
 
Posts: 7
Joined: Fri Jul 25, 2008 8:02 am

Re: Can't connect to bank of america

Postby mthadm » Fri Jul 25, 2008 11:49 am

Open up a terminal on mac

type in, without quotes:

Code: Select all
ls ~/.mymoney


What is the output of that ?
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Re: Can't connect to bank of america

Postby ewingerter » Fri Jul 25, 2008 11:54 am

config mymoney.layout ofx_debug.log system
ewingerter
 
Posts: 7
Joined: Fri Jul 25, 2008 8:02 am

Re: Can't connect to bank of america

Postby mthadm » Fri Jul 25, 2008 11:55 am

we want to see this ofx_debug.log

this where your communicaiton information with banks is kept.

You mind emailing it to us ? Please don't post in the forum, email to info@mthbuilt.com
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
User avatar
mthadm
Site Admin
 
Posts: 1056
Joined: Mon May 05, 2008 12:58 am

Next

Return to General Discussions and Announcements

Who is online

Users browsing this forum: Google [Bot] and 14 guests

cron