Does MyMoney backup on exit?

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Re: Does MyMoney backup on exit?

Postby Nightowl » Mon Jul 09, 2012 3:02 pm

Despite the fact you've not responded to my inquiry, I think I may have got to the bottom of this issue, although it's not really a satisfactory solution.

When I close MyMoney using the 'Quit MyMoney' from the 'My Money' menu, it won't backup, nor does it when I use the 'Exit' option from the 'File' menu.

It does, however, if I use the little red dot, with a small cross, at the top left hand corner of the My Money window.

This isn't the standard method of closing down software on a Mac, it just closes the active window. This is normally a Microsoft method of closing a program.

I don't know if this is design or accident, but I thought you'd like to know.

Peter
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Re: Does MyMoney backup on exit?

Postby mthadm » Tue Jul 10, 2012 3:22 pm

We are still trying to identify whats going on with your case so this helps. Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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Re: Does MyMoney backup on exit?

Postby mthadm » Sun Jul 15, 2012 6:13 pm

This was a MacOS Lion issue, fix confirmed, will appear in 2.0.81
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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Re: Does MyMoney backup on exit?

Postby Nightowl » Mon Jul 16, 2012 1:26 pm

Brilliant, thank you.

...and will this be an issue with Mountain Lion?

Thanks again
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Re: Does MyMoney backup on exit?

Postby mthadm » Mon Jul 16, 2012 2:04 pm

We haven't seen the final Mountain Lion yet, but there were no issues running under development previews
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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Re: Does MyMoney backup on exit?

Postby Nightowl » Mon Jul 16, 2012 2:34 pm

OK, thanks.

I'll be getting the upgrade when it comes, so I can test it here, if you want.

Pete
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Re: Does MyMoney backup on exit?

Postby Nightowl » Tue Jul 17, 2012 2:19 pm

Erm, I'm not sure what's happened now, but the database seems to be empty!

All it contains is 4 accounts: Standard Checking, Standard Savings, Investment and Credit card Accounts, all with a zero balance. None of these are my accounts :-)

This occurred after I started to use the 'private cut' and after the Cmd+Q closed the file without saving the changes. It's been like that since.

My latest backup file (about 1Mb) is the 15th July 2012.

Thank you.
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Re: Does MyMoney backup on exit?

Postby mthadm » Tue Jul 17, 2012 3:20 pm

Hello,


Please search your disk for a folder named moneyDb, you may have multiple entries on your system

Once found please use File-Open-Open file to load your database into MyMoney

If you are not finding moneyDb please take a look at spotlight preferences (if you are on a mac) to make sure that you are searching through all hard disks and through folder names as well, sometime spotlight would search the files and their content but would leave folder names out for some reason

Thanks
---
MTH Software

Reminder: MTH Software employees will never ask for the username and password for any of your banking or credit card accounts.
Please do not provide this information when using our contact form.

My Money download page: http://www.mthbuilt.com/download.html
My Money manual: http://wiki.mthbuilt.com/My_Money_2.0_Manual
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Re: Does MyMoney backup on exit?

Postby Nightowl » Wed Jul 18, 2012 3:13 am

OK sorted, thank you.

There were two entries.

Pete
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Re: Does MyMoney backup on exit?

Postby Liberator » Wed Sep 19, 2012 4:23 pm

Hi,

I'm using a fairly old version of MyMoney, on Mac Snow Leopard. I've foolishly not backed up for a month or more.

When I first started using MyMoney in 2009 I had a few problems and you guys asked me to create a test file to do some tests, which I haven't touched for years now. You managed to resolve the problems for me but I haven't upgraded in the last 2 years or so as I've been worried that the problems might return. "About" says I have a "None-expiring licence" which I think you gave me after the research and tests I did for you.

I used my standard MyMoney file earlier this evening and added a couple of transactions, then closed it as normal. I've just opened it again but it's loaded the test from years back for some bizarre reason. The test file only has made-up accounts and transactions so it looks like I've lost 3 years of records.

Is there any way of retrieving previous saves or is all the info wiped each time?

Many thanks
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